Our manufacturers are doing their best to provide only the best quality products and to adhere to strict FDA requirements. It may however happen that a customer receives fewer capsules than what was indicated on the product label or listing. This only happens once in a while. The QA team usually picks it up quickly and resolves the problem as soon as it appears.
Why does this occur? This may be a result from a weight calibration problem experienced with the machine measuring the weight of each bottle, which assures that each product gets the number of capsules purchased. QA team members also carry out handpicked spot checks to confirm that the number of capsules are met, but it may occur that some bottles are missed before the matter is identified.
If this has happened to you, what must you do? Kindly make contact with us by opening a support ticket with our Help Desk on our official website or emailing us at firstname.lastname@example.org, and we will do our best to take care of you. We will not just send you the outstanding shortage amount, but we will send you a new bottle of the product which you purchased.
What information will we require from you when submitting a ticket on our Help Desk? Please make sure that your two safety seals have not been damaged on the product. All product bottles come with 2 safety seals which adhere to FDA regulations. The pressure seal is not glued to the bottle opening. When the cap is screwed on, the seal is activated. Please note that in some cases, the pressure seal comes off and stays inside the cap. You should, however, not take if the outer safety seal is broken or missing. Please provide us with this information regarding the seal for further instructions.
If you have any further concerns, please reach out to our Help Desk at email@example.com or locate the support button on our official website and we will do our best to get back to you as soon as possible.
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