What is the difference between Seller Feedback and Product Feedback on Amazon?

Customer service is the key to good feedback. It is also a great way we can distinguish ourselves from all the other sellers on Amazon.

We can compete on price and selection, but really what's going to keep our customer coming back with confidence is that little touch of customer service.

At DNA-Shift we strive to provide clients with world class customer service, and therefore make use of Fulfillment by Amazon (FBA) for our product deliveries. Using FBA we can offer our valued customers with the best shipping cost available and also offer PRIME Shipping for Prime Members on Amazon, resulting in free 2-day shipping.

Seller Feedback - As Fulfillment by Amazon (FBA) takes full responsibility for product deliveries and customer queries regarding delays on deliveries, this is where the customer are able to rate their experience regarding these services. Amazon do provide 30 day refund on all products. If you received a damages product they will be able to refund you your purchase price and you will be able to purchase a new item.

Product Feedback - This is where customers will be able to provide feedback on their experience with using the product purchased. We as the seller would request that in the event that anything goes wrong, please reach out to us and we will to everything in our power to set it right. We have the confidence in the quality of our superior products, hand picked by our capable team that we provide with each product a 90-day Satisfaction Guarantee.

It is important that you distinguish between the available feedback methods. If you have any questions or concerns, please reach out to us at our Help Desk or through email. 

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If you have any further concerns, please reach out to our Help Desk at [e-mail] or locate the support button on our official website and we will do our best to get back to you as soon as possible.  
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