At DNA-Shift we strive to provide clients with world class customer service, and therefore make use of Fulfillment by Amazon (FBA) for our product deliveries.
Amazon uses a bar code called the FNSKU which allow the items to be scanned as they move around in the Fulfillment Centers allowing Amazon to distribute the correct items which were purchased.
Our support team has requested FBA's customer service to investigate the reason why they provide an FNSKU sticker similar to the one provided on the label's print work which causes the important information to be covered as indicated in the image below:
We plan to update this article once we have resolved the matter with Amazon's customer service to avoid this from happening in the future.
We would like to apologize for the inconvenience caused.
If you have any further concerns, please reach out to our Help Desk at firstname.lastname@example.org or locate the support button on our official website and we will do our best to get back to you as soon as possible.